EnvisionWare Logo 17 Customer Center
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Guide to the Customer Center
Understanding Support Options
About the EnvisionWare Customer Center
Introductory Video
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Welcome to the EnvisionWare Customer Center

 
EnvisionWare customers, select the My Account tab to log in.
 
Support Hours - All Countries except APAC
 
  • GOLD Support: 8:30am to 7:00pm ET Monday through Friday
  • Platinum and PlatinumPLUS: 24x7x365
From the USA & Canada
  • SUPPORT - Toll Free:   888-409-0888
  • SUPPORT - Platinum after hours support:  800-216-8370 Opt 7
  • Other departments:  800-216-8370 
 
From Central/South America, Europe and EMEA
  • SUPPORT: +1 678-382-6600
  • Other Departments:  +1 678-382-6500
EnvisionWare's online self service Customer Center delivers a rich, easy-to-use experience that our customers have come to expect from a world leader in library self service and efficiency solutions.

Accounting and General Resources
  • Quotations, Invoices and statements.  Pay online with eCommerce Services.
  • Check quantities and prices for items ordered in the past.
  • View shipping information.
  • Preview your maintenance invoice.
  • View an account summary: salesperson contact information, maintenance status, 24x7 support PIN, and more...
Support and Technical Resources
  • Manage your support relationship with Support Cases.
  • View the Knowledge Base.
  • Check implementation project status.
  • Download software and documentation
  • View product release notes
  • Subscribe to the Customer Forum (user-to-user topic-based forum).
  • Open a LiveChat session with Support.
Visit our main web site at www.envisionware.com

 
 
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Request for Customer Center Login Credentials
 
Click this link if you are a licensed EnvisionWare customer and you have not received your login credentials for this site.
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Remote Technical Services - Tools and Utilities
 
This link provides access to a set of support tools that facilitate diagnosis.  In addition there are links for instant QuickSupport connectivity from your Windows and Mac computers to the EnvisionWare Support Center. 
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Privacy and Return Policies
 
EnvisionWare Privacy Policy            Return Policy / EULA
 
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