Remote Technical Services - Tools and Utilities

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This link provides access to a set of support tools that facilitate diagnosis. In addition there are links for instant QuickSupport connectivity from your Windows and Mac computers to the EnvisionWare Support Center.

Tools and Utilities for Remote Diagnostics

QuickSupport v12 for Windows
Released 21 Mary 2017. Compatible with all current versions of Windows, including Windows 8, 8.1, and 10, and Server 2008, 2008 R2, 2012, and 2012 R2.

QuickSupport v11 for Mac OSX
Released 8 Nov 2016 for Mac OSX.

QuickSupport v12 for Mac OSX or Windows (autodetect)
Use this download link if the primary download above is not reachable from your network. Note that this link will automatically select Mac OSX or Windows, depending on the PC from which you download it.

LDAP Test Tool
From Microsoft Windows 2000 Server support tools. This utility aids in understanding the LDAP directory structure and is used when configuring an LDAP validating authority for various EnvisionWare applications.

TCPing.exe and TCPing.zip
Tool and zip for network connectivity testing. The zip file contains the TCPing executable and is provided as a convenience for emailing.

Wireshark
A powerful network packet analyzer (formerly Ethereal.) Used to diagnose network communication problems.