Remote Technical Services - Tools and Utilities

This link provides access to a set of support tools that facilitate diagnosis.  In addition there are links for instant QuickSupport connectivity from your Windows and Mac computers to the EnvisionWare Support Center. 

 

Tools and Utilities for Remote Diagnostics

Central Management v8 QuickSupport for Windows
Released Jul 30, 2013. Compatible with all current versions of Windows and Windows Server, including Windows 8.

Central Management v8 QuickSupport for Macintosh OSX
Released Feb 2012. This is a revised version of the Central Management client. This version is for Mac OSX.

LDAP Test Tool
From Microsoft Windows 2000 Server support tools.  This utility aids in understanding the LDAP directory structure and is used when configuring an LDAP validating authority for various EnvisionWare applications.

TCPing.exe and TCPing.zip
Tool and zip for network connectivity testing.  The zip file contains the TCPing executable and is provided as a convenience for emailing.

Wireshark
A powerful network packet analyzer (formerly Ethereal.)  Used to diagnose network communication problems.