Remote Technical Services - Tools and Utilities

This link provides access to a set of support tools that facilitate diagnosis.  In addition there are links for instant QuickSupport connectivity from your Windows and Mac computers to the EnvisionWare Support Center. 


Tools and Utilities for Remote Diagnostics

QuickSupport for Windows
Released 28 Sep 2015. Compatible with all current versions of Windows and Windows Server, including Windows 8, 8.1, and 10.

QuickSupport for Macintosh OSX
Released 28 Sep 2015. This is a revised version of the Central Management client. This version is for Mac OSX.

LDAP Test Tool
From Microsoft Windows 2000 Server support tools.  This utility aids in understanding the LDAP directory structure and is used when configuring an LDAP validating authority for various EnvisionWare applications.

TCPing.exe and
Tool and zip for network connectivity testing.  The zip file contains the TCPing executable and is provided as a convenience for emailing.

A powerful network packet analyzer (formerly Ethereal.)  Used to diagnose network communication problems.