| Understanding Support Options
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Understanding the Support Options |
| Link/Option |
Action |
|
Settings |
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| Set
Preferences |
Language,
time zone, Issue notification level |
| Campaign
Subscription Center |
Settings per
person |
| Billing |
Invoices/Maintenance/Other Accounting |
| Marketing |
New Products
and Promotions |
| Newsletters |
Planned
Quarterly Newsletter |
| Product
Announcements |
New
Products/Releases/Service Packs |
| Surveys |
Surveys
includes Project Completion/Support and Issue Feedback |
| Change
Email/Password |
Change your
credentials for accessing the Center |
|
Billing |
|
| Make a
Payment |
Pay your bill
online with a credit card |
| Print a
Statement |
Print a statement of all
transactions |
| See A/R Register |
See what you owe |
| See All Transactions |
View all financial
transactions |
|
Orders |
|
| See Orders |
View your orders to
EnvisionWare |
| See Estimates |
View Estimates/Proposals |
| Request a Return |
Request the return of a
defective component |
| See Return Requests |
View the status of your
returns |
| See Items Ordered |
See a list of items you
own (TBS) |
|
Support |
|
| Contact
Support |
Open a Case / Submit an
Enhancement Request |
| See Support Cases |
View a list of all Cases |
| See Support Issues |
See your software
enhancement and problem status |
| Edit Your Profile |
Change your address
information |
|
Quick View |
|
| Outstanding Balance |
See your balance / click
for details |
| Outstanding Orders |
Value of open orders /
click for details |
| Open Cases |
Number of open Cases /
click for details |
| Open Estimates |
Number of open Estimates
/ click for details |
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| (c) 2008
EnvisionWare, Inc. Confidential |
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