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 Guide to the Customer Center > Understanding Support Options > Returning Customers
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Guide to the Customer Center
Understanding Support Options
About the EnvisionWare Customer Center
Introductory Video
Understanding Support Options
 
Understanding the Support Options
Link/Option Action

Settings

 
Set Preferences Language, time zone, Issue notification level
Campaign Subscription Center Settings per person
Billing Invoices/Maintenance/Other Accounting
Marketing New Products and Promotions
Newsletters Planned Quarterly Newsletter
Product Announcements New Products/Releases/Service Packs
Surveys Surveys includes Project Completion/Support and Issue Feedback
Change Email/Password Change your credentials for accessing the Center

Billing

 
Make a Payment Pay your bill online with a credit card
Print a Statement Print a statement of all transactions
See A/R Register See what you owe
See All Transactions View all financial transactions

Orders

 
See Orders View your orders to EnvisionWare
See Estimates View Estimates/Proposals
Request a Return Request the return of a defective component
See Return Requests View the status of your returns
See Items Ordered See a list of items you own

Support

 
Contact Support Open a Case / Submit an Enhancement Request
See Support Cases View a list of all Cases
See Support Issues See your software enhancement and problem status
Edit Your Profile Change your address information

Quick View

 
Outstanding Balance See your balance / click for details
Outstanding Orders Value of open orders / click for details
Open Cases Number of open Cases / click for details
Open Estimates Number of open Estimates / click for details



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