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Welcome My Account Guide to the Customer Center
 Guide to the Customer Center >  Returning Customers
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Understanding Support Options
About the EnvisionWare Customer Center
Introductory Video
 
The Customer Center is a powerful tool for self service management of your relationship with EnvisionWare.  Our developers, in concert with our infrastrucuture partner, are continuing to evolve the power of this Center to provide on-demand access to everything related to your customer/vendor partnership with our Company.
 
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Understanding Support Options
 
The above link delivers a table that describes the purpose and basic use of the new support options.
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About the EnvisionWare Customer Center
 
The EnvisionWare Customer Center represents a major technology and service breakthrough in the global library and academic community.  For more about this new service, please click on the link.
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Introductory Video
 
This short video provides step-by-step instructions for logging into the site, entering and viewing Support Cases, and tracking your Issues, which represent your enhancement requests and problems assigned to Development.