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| About the EnvisionWare Customer Center
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The EnvisionWare Customer Center represents a generational leap in customer service. EnvisionWare has evolved and expanded customer service options for over a decade, being one of the first to offer LiveChat, 24x7 live support options, an active user forum with corporate sponsorship, and other remarkable service offerings.
The new generation Customer Center captures the input of thousands of librarians and other customers from around the globe and delivers it in a powerful, intuitive web application. Only the world leader in library self service could bring these services into such harmony and ease of use.
Together with our technology partner, NetSuite, EnvisionWare management, developers, financial planners, service, marketing, and sales personnel, the customer vision for transparency is delivered from a powerful web technology hosted on redundant Oracle servers.
There are a variety of 'roles' that are assigned to each user. For end users, a role of Full Access provides a complete view including support options, quotations, and payment information. The Support Role provides access to those options related to support and enhancements only. Reseller Partners incorporate reseller pricing into a special Full Access role. Support representatives of servicing partners use the Support role.
Please contact our Logistics and Accounting (Operations) team for assistance in managing role access per person for your account.
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