EnvisionWare customers, select the My Account tab to log in.
Support Hours - All Countries except APAC
- GOLD Support: 8:30am to 7:00pm ET Monday through Friday
- Platinum and PlatinumPLUS: 24x7x365
From the USA & Canada
- SUPPORT - Toll Free: 888-409-0888
- SUPPORT - Platinum after hours support: 800-216-8370 Opt 3, then Opt 2
- Other departments: 800-216-8370
From Central/South America, Europe and EMEA
- SUPPORT: +1 678-382-6600
- Other Departments: +1 678-382-6500
EnvisionWare's online self service Customer Center delivers a rich, easy-to-use experience that our customers have come to expect from a world leader in library self service and efficiency solutions.
Accounting and General Resources - Quotations, Invoices and statements. Pay online with eCommerce Services.
- Check quantities and prices for items ordered in the past.
- View shipping information.
- Preview your maintenance invoice.
- View an account summary: salesperson contact information, maintenance status, 24x7 support PIN, and more...
Support and Technical Resources - Manage your support relationship with Support Cases.
- View the Knowledge Base.
- Check implementation project status.
- Download software and documentation
- View product release notes
- Subscribe to the Customer Forum (user-to-user topic-based forum).
- Open a LiveChat session with Support.
Visit our main web site at www.envisionware.com
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